Wins7 Privacy Policy – How We Protect Your Data

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who visit, register, or otherwise interact with the Wins7 platform — whether through a desktop browser or the Wins7 mobile app. "You" and "your" in this document refer to the player or visitor. "We", "us", and "Wins7" refer to the platform and the team operating it.

By creating a Wins7 account or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled. If you disagree with any part of this policy, you should not use the platform.

This policy covers all Wins7 services including sports betting (cricket, PSL, T20, football, Esports), casino games, slots, live dealer tables, bingo, crash games, the VIP programme, and all promotional offers.

2. What Information We Collect

Wins7 collects personal data in three main ways: information you provide directly, information generated automatically by your use of the platform, and information received from third-party payment or identity verification providers.

2.1 Information You Provide Directly

• Account registration: Full name, date of birth, email address, username, and password.
• Identity verification: Government-issued ID, proof of address, or other documents requested during KYC (Know Your Customer) checks.
• Payment details: JazzCash or Easypaisa mobile number, Raast ID, bank account details, or card information used for deposits and withdrawals in PKR. Full payment credentials are handled by the relevant payment processor and are not stored on Wins7 servers in unencrypted form.
• Support interactions: Messages, queries, and attachments shared with the support team via live chat or email.
• Responsible gaming preferences: Deposit limits, session limits, and self-exclusion requests you configure within your account settings.

2.2 Information Collected Automatically

• Device information: device type, operating system, browser version.
• IP address and approximate geographic location.
• Session logs: pages visited, games played, bets placed, time spent on the platform.
• Cookie and tracking data (see Section 7 on Cookies for full details).
• Transaction history: all deposits, withdrawals, bonus claims, and bet records.

2.3 Information From Third Parties

• Identity verification results from KYC providers used to confirm your identity during account verification.
• Payment transaction confirmations from JazzCash, Easypaisa, Raast, bank transfer services, and card processors.
• Fraud and risk signals from third-party fraud prevention services used to protect the platform and its players.

3. How We Use Your Information

The personal data Wins7 collects is used exclusively for the purposes set out below. We do not use your data for purposes beyond what is necessary to operate the platform and comply with applicable obligations.

Where Wins7 sends you platform-related communications — such as deposit confirmations, withdrawal updates, or bonus notifications — these are part of the service and are not optional marketing. If you wish to opt out of promotional communications, you can do so from your account notification settings or by contacting support.

4. How We Share Your Information

Wins7 does not sell, rent, or trade your personal data to any third party for marketing or commercial profiling purposes. Data sharing is limited strictly to what is necessary to operate the platform.

Your information may be shared in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer services, and card processors receive the payment data necessary to complete your transactions in PKR.
• Identity verification providers: KYC providers receive your identity documents when account verification is required. These providers are contractually bound to handle your data securely and not to use it for any other purpose.
• Fraud prevention services: Risk and fraud signals are shared with third-party providers who help protect the platform from abuse, account takeover, and financial crime.
• Game providers: Your username and session token are shared with third-party game providers to deliver the relevant game within the Wins7 platform. These providers do not receive your full personal profile.
• Legal requirements: Where required by applicable law, court order, or regulatory demand, Wins7 may be required to disclose information. We will only do so to the extent required and will inform you where legally permitted to do so.

All third-party service providers who receive your data are required to process it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to Wins7.

5. Data Retention

Wins7 retains your personal data for as long as your account is active and for a reasonable period thereafter as required for legal, financial, or fraud-prevention purposes. The specific retention periods that apply are:

• Account data: Retained for the duration of your account and for a period following closure as required for legal compliance.
• Transaction records: Financial records including PKR deposits, withdrawals, and bet history are retained for the period required under applicable financial record-keeping obligations.
• Identity verification documents: KYC documents are retained for the period required to meet anti-money laundering (AML) obligations and are securely deleted thereafter.
• Support records: Communications with the support team are retained for a reasonable period to allow follow-up and resolution of any ongoing or escalated issues.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

6. Your Data Rights

As a Wins7 player, you have rights in relation to the personal data we hold about you. These rights are available to you at any time by contacting the support team via live chat.

• Right of access: You can request a copy of the personal data Wins7 holds about you.
• Right to rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations.
• Right to restrict processing: You can ask Wins7 to limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of the data you have provided to Wins7 in a structured, commonly used format.
• Right to object: You can object to processing of your data for certain purposes, including direct marketing.

To exercise any of these rights, contact the Wins7 support team via live chat. We will respond to data requests within a reasonable timeframe. In cases where identity verification is required before we can fulfil a request, we may ask you to confirm your identity first.

7. Cookies and Tracking

Wins7 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the platform.

Types of cookies used by Wins7:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and cookies that store your responsible gaming preferences.
• Functional cookies: Remember your settings and preferences across sessions, such as your preferred language or display settings.
• Analytics cookies: Used to understand how players use the platform — which sections are most visited, how long sessions last, and where errors occur. This data is aggregated and anonymised.
• Marketing cookies: Used to show you relevant promotions within the Wins7 platform based on your activity. Wins7 does not use third-party advertising networks that track you across other websites.

Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though doing so may affect the functionality of the Wins7 platform — for example, you may need to log in again each session or your preferences may not be saved.

By continuing to use the Wins7 platform, you consent to the use of cookies as described in this section.

8. Data Security

Wins7 takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and the Wins7 platform is encrypted using industry-standard SSL/TLS protocols.
• Passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text.
• Payment data is handled by PCI-compliant payment processors. Wins7 does not store full payment credentials on its own servers.
• Access to personal data within Wins7's internal systems is restricted to staff who genuinely need it to perform their roles, and all access is logged.
• Regular security assessments are conducted to identify and address potential vulnerabilities in the platform.

While Wins7 uses robust security practices, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials secure. If you suspect your account has been compromised, contact the support team immediately via live chat.

9. Children and Minors

Wins7 is strictly an adults-only platform. The minimum age to register and use Wins7 is 18 years. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has created a Wins7 account or shared personal data with the platform, please contact our support team immediately via live chat. We will investigate and take appropriate action, including closing the account and deleting any associated data.

Age verification is part of the standard account verification process. Where there is reason to believe an account holder may be underage, Wins7 will suspend the account pending verification of age.

10. Changes to This Privacy Policy

Wins7 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised date shown at the top.

Where a change is significant — for example, a material change to how your data is used or shared — Wins7 will notify active players via a platform notification or email. Continued use of the platform following notification of a change constitutes acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how Wins7 handles your data.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, the Wins7 support team is available 24 hours a day, 7 days a week via live chat directly within the platform.

For written privacy requests — such as data access or erasure requests — you can also reach the team at the support email address shown in the footer of this page. We aim to acknowledge all privacy requests within 48 hours and to resolve them within a reasonable period thereafter.